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Spoken Communication - specialist coaching and consultancy for public speakers and professional communicators

 

Spoken Communication - Case Studies

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Buy My Business!

  • Over the past fifteen years, our client had built up a strong and rapidly expanding recruitment business, with a presence in several major UK cities. Wanting to take life a little easier, he'd been looking for a buyer and a large European conglomerate had expressed an interest. The decision to buy hung on a presentation - including extensive use of PowerPoint and much financial information - he had to give to the company's board, scheduled in a matter of days. He described himself as a "technical" person who wasn't comfortable giving such presentations and, in a panic, he came to us at the last minute. The day before his presentation he spent four hours ("Fast-Track Executive Coaching") with our principal, Glenn Kinsey, who watched him blossom from a nervous speaker into a confident, self-assured presenter. We received an elated call of thanks the next day, minutes after the board had agreed to buy his business on the spot.

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Communication Power

  • This leading London hair and beauty salon group - fronted by a former British Hairdresser of the Year - felt their 80 staff needed a “boost”. After providing an early morning 3-hour, "Communication Power!" seminar for the entire group - from the finance director to salon juniors - our client described “very positive” results, with a reported marked increase in revenue along with the ability to better serve their clients. We were immediately scheduled to provide a further seminar as well as provide one-on-one coaching to their top team.

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Live via Satellite...

  • Our client - the Chairman of a £3 billion turnover FTSE 100 group specialising in aerospace equipment manufacture - was due to deliver a presentation to an audience of over 300 employees at a company conference in the United States. What was different about this event was the fact that he'd be delivering it live, via satellite, from a London studio - starting with a 20 minute presentation using an on-camera Autocue teleprompting system, before taking questions from the audience across the Atlantic and exchanging impromptu banter with the MC at the Stateside conference. A busy man and a novice Autocue reader, we were allocated just 60 minutes prior to the presentation to familiarise him with the setup, run through his script, drill him in the etiquette of a satellite link-up and coach him in the art of using a prompting system whilst making it appear like he wasn't using one! ("Conference Autocue in 90 Minutes") We completed our task with just over a minute to go before the link-up went live and our client delivered a flawless presentation. Delighted with the results, this became the first of several such presentations, ultimately saving the company money by allowing this busy executive to maximise the use of his time.

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Legal Eagle Makes Waves

  • Our client, a prominent legal author, was struggling with lacklustre feedback from his seminars, given to practices all over Europe. Whilst his knowledge and expertise wasn't in doubt, he felt his presentations lacked the necessary impact, especially when dealing with such a complex subject. After a series of coaching sessions ("Fast-Track Executive Coaching"), his first major presentation was a speech at an international legal conference. Immediately after this event we received an email from him, clearly thrilled, after the organisers had described his presentation as "awesome!" Tickled by this, he was further elated to discover that, amongst the group of speakers appearing, delegates rated his speech the best.

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Wembley Show Success

  • Our regional hairdressing group client was seeking greater recognition for it’s talents. However, it’s young and nervous artistic team was struggling with on-stage appearances and demonstrations of their work. After we provided an intensive presentation skills masterclass - "Stand...and Deliver!" - they were delighted with their debut appearance at a large Wembley industry exhibition. This resulted in several invitations to showcase their talents to their peers, as well as being contracted to provide workshops on behalf of a leading hair product manufacturer.

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Beautiful Sales

  • After a year of internal upheaval, morale and sales were low in the European arm of this leading, worldwide brand-name, cosmetics business. The main problem was their salespeople were finding it hard to secure enough high-traffic floor space in large department stores, making it hard to compete with the better situated brands. Since their allocation of sales space was decided at individual store level, the team had to persuade a huge variety of personalities - from the department manager at one store to a member of the board at another - in order to get the floor space they were aiming for. After a recommendation, we were engaged to provide a day and a half's training for their entire team of national and regional sales managers during their twice-yearly conference. Our seminar and workshop was a mixture of both presentation and communication skills (with elements from both "Stand...and Deliver!" and "Communication Power!") with the goal of helping them deliver better presentations of their case, as well as giving them the tools to be able to persuade and influence the variety of in-store characters they'd come across. Collectively described as "the best training session they'd ever attended", we received a call from the Managing Director some twelve weeks later. Floor space - and consequently sales figures - had increased and the sales team had overwhelmingly asked for our return at their next conference.

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